Return and Refund Policy Terms of Service

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF WEBSITE USE CAREFULLY BEFORE USING THIS WEBSITE. ALL USERS OF THIS SITE AGREE THAT ACCESS TO, AND USE OF, THIS SITE ARE SUBJECT TO THE FOLLOWING TERMS AND CONDITIONS. THESE TERMS GOVERN YOUR USE OF THE WEBSITE LOCATED AT ECO-FRIENDLY GREEN CLEANING (“WEBSITE” OR “SITE”) AND CONSTITUTE A CONTRACT BETWEEN YOU (“YOU” OR “USER”) AND Eco-Friendly Green Cleaning (THE “COMPANY”, “Eco-Friendly Green Cleaning” “WE” OR “US”). IF YOU DO NOT AGREE TO ACCEPT THESE TERMS IN THEIR ENTIRETY, PLEASE DISCONTINUE YOUR USE OF THE SITE IMMEDIATELY. IF YOU ARE UNDER THE AGE OF 18, YOUR PARENTS OR LEGAL GUARDIAN MUST REVIEW AND ACCEPT THESE TERMS BEFORE YOU USE THIS SITE FOR ANY REASON. THIS SITE IS NOT DIRECTED TO CHILDREN UNDER THE AGE OF 18.

We must be notified forty eight hours (48) before arrival of cancellation. Should you cancel later than forty eight hours (48 hrs.) fifty percent (50%) of the cost will be forfeited. If you cancel when the cleaner arrives or if no one is available when the cleaner arrives one hundred percent (100%) of the deposit will be forfeited. Changing the arrival time must be done twenty four (24) before the cleaner arrives. If you choose to change the arrival time later than 24 hours a twenty five (25%) fee may be charged. If you are not satisfied with the cleaning, complaint must be made within twenty four (24) hours of cleaning. The same cleaner will return with or without manager to address areas of dispute.

Please note: this is an estimated time and cleaning may take longer than suggested if the areas are bigger than estimated. Homes that needs organizing and de-clutter may take longer. Additionally, apartments with animals and apartment that have not been cleaned for a long time which may need an intensive cleaning may need more time and the cost may be subjected to change.

If you decide to terminate your cleaning package for any reason, clients with bi-weekly cleaning packages are required to provide at least one week's notice prior to the final session. This notice allows us sufficient time to adjust our schedule and accommodate other clients. Please be advised that failure to give this notice will result in a charge for one cleaning session. Additionally, please allow a minimum of two weeks for your deposit to be returned to your account.

We maintain a strict policy against cleaning or washing walls unless specifically requested. Should you insist on this service, please be aware that we will not be liable for any damage resulting from paint fading or stripping. By purchasing this package, you acknowledge that any such damage, including paint stripping or alterations in color due to wall washing, will not be the responsibility of our company.

Similarly for extremely dirty wooden floors. If the floors are extremely dirty and need washing to be clean. You have the option of not getting the floors completely clean. If you insist of us washing the floors for it to be completely cleaned and it becomes discolored or warped, we will not be responsible for the damages. These are extremely rare cases but we reserve the right if necessary.

NB: Please read and understand carefully. Paying this amount means you agree to the terms and condition.

Harassment in any manner or form on the Site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a licensed employee, host, or representative, as well as other members or visitors on the Site is prohibited. You may not upload to, distribute, or otherwise publish through the Site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the Site or use the Site to solicit others to join or become members of any other commercial online service or other organization.

You agree that you will assert any Claim arising out of your use of any Eco-Friendly Green Cleaning Service or the purchase of any product from this Site within one (1) year after the Claim arises, or such Claim will be barred.
If there is damage or broken Items on premises during cleaning, photo and videos of the Item or damages must be presented immediately in order to bring a claim forward.
If there is an issue of lost or stolen Item it should be reported to the company immediately or no later than one week after Item is missing.

You agree that you will assert any Claim arising out of your use of any Eco-Friendly Green Cleaning Site or the purchase of any Service from this Site within one (1) year after the Claim arises, or such Claim will be barred.